FAQ

Every honest question we've been asked.

If yours isn't here, email us at hi@DishMath.com. A human replies within a few hours, every day of the week.

Product

About the product.

Is DishMath just another dashboard? +
No — and that's the point. The core deliverable is a weekly SMS with three decisions. There is a web app for deep dives, but 73% of owners never log in.
What POS do you support? +
Toast, Square for Restaurants, Clover, TouchBistro (beta), Lightspeed (beta), and Revel (beta). Plus CSV fallback for anything else.
Do I need to have clean recipe cards? +
No. We auto-draft recipes by combining your POS sales mix with your invoice quantities. You only edit when our draft is wrong.
What if my menu changes often? +
New items are auto-picked up from the POS. Seasonal menus, rotating specials — all handled. You approve new mappings once.
Integrations

Connecting your stack.

Will this break my POS or accounting? +
No. We read-only from POS and read-mostly from accounting. We only write journal entries to QBO/Xero with explicit approval, and they're reversible.
Do I have to migrate my data somewhere? +
Nope. We keep your data where it lives (Toast, QBO, etc.) and just layer analytics on top.
What if my POS isn't listed? +
CSV import is always available. And we ship 2–4 new connectors per month — request yours and we'll prioritize.
Pricing

The boring money questions.

Is there a contract? +
Month-to-month by default. Annual billing is 2 months free, but no commitment is required.
Are there setup fees? +
None. Onboarding is free at every tier, including our white-glove call.
What's the trial include? +
Full product, 14 days, no credit card required. You'll receive at least one full Monday SMS during the trial.
Can I get outcome-based pricing? +
Yes, for 10+ location groups. 1% of verified savings, capped at the flat-fee price.
Data & privacy

Where your numbers live.

Do you share my data with suppliers? +
Never with your name attached. Aggregate anonymized benchmarks only, with a k=50 minimum cohort size.
Can I delete everything? +
Yes, anytime, one click. Full export first, then a hard delete within 14 days.
Where is data hosted? +
AWS us-east-1 & us-west-2. Encrypted at rest (AES-256) and in transit (TLS 1.3).
Are you SOC 2? +
Yes — Type II, audited annually. Report available under NDA.
AI & recommendations

How the brain works.

Do you use my data to train models? +
Not for third-party models. We may use anonymized aggregates to tune our own internal models. You can opt out.
How accurate is invoice OCR? +
98.3% field-level accuracy as of Q1 2026, across Sysco, US Foods, Gordon, and regional. Errors are flagged for review.
Can I override a recommendation? +
Always. Every action is owner-approval gated. We never auto-change menus, prices, or orders.
Operations

Running it day-to-day.

Will my staff need training? +
No. The owner gets an SMS; the GM maybe gets an email. No one else needs to know DishMath exists.
Can I add my bookkeeper or accountant? +
Yes, unlimited users. Accountant-specific views included.
What if I have multiple locations? +
Group plan rolls up across locations. Each GM gets their own briefing; owner gets the roll-up.
Comparisons

Vs. the alternatives.

How is this different from Toast's analytics? +
Toast's analytics only see Toast data. We see POS, accounting, suppliers, labor, and peers. And we deliver via SMS, not a dashboard buried in the Toast admin.
Why not just hire a bookkeeper? +
Great bookkeepers are essential. But they close the books at month-end. We work the week — and at 1/6 the price.
What about Crunchtime or Compeat? +
Built for 50+ unit chains. Six-month implementations. $800+/mo per location. Not appropriate for indies.
Support

How we help.

How do I reach a human? +
Live chat in-app, email, or phone — 7am to 9pm ET, 7 days a week. All tiers, no upsell.
Is there a community? +
Yes — a private Slack for ~2,000 owner-operators on DishMath. Best vendor recommendations you'll ever see.
Still unsure?

Book a 15-minute call.

Bring one recent supplier invoice. We'll turn it into a live dish-level P&L on the call. No slides.

Book a demoSee pricing

Your questions deserve real answers.

Email us. A human replies — not a bot, not a form response.

Email hi@DishMath.com